1 hour ticket response
Quick support is our primary responsibility and this is why we have a team of proficient customer service technicians who are prepared to provide a fast answer to any question that you could have. Just send your support ticket from the Web Control Panel and we will get back to you within one hour in the worst case scenario. In fact, we work hard and aim for a 20–minute response time.
An Excellent Help Desk Service
Our client care team representatives have significant experience in the Linux shared website hosting plans niche and are trained enough to provide a quick answer to your problem. If, however, the problem at hand is not within the competence of a technical support engineer, the trouble ticket will be sent to a developer or administrator for additional assistance.
An Easy–to–Browse Help Center
Integrated into the Web Control Panel is an easy–to–browse Help Center section, which includes a variety of information sources. You can browse through a frequently updated knowledge base offering web hosting account administration articles and site management articles, check out our step–by–step video tutorials or explore our F.A.Q. archive.