Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • The Help Center section built into your Web Control Panel offers a collection of help articles and regularly asked questions. Aimed towards resolving any common problem that you could possibly stumble upon, they are written by our support team of trained technicians.

  • Top quality support service

  • Educational Video Clips

  • If you prefer to see how a task is accomplished or how an issue is settled, rather than just reading about it, then take a look at our collection of educational video tutorials. They address a variety of issues and will help you swiftly learn how to work with the Web Control Panel.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24–7 customer care service and a 60–minute support ticket response time guarantee. Our knowledgeable support engineers will be at your disposal night and day to answer your questions and to solve any issue that you might possibly face. Simply send a customer support ticket from the Help Center section and we’ll reply within a minute.