A Sixty–Minute Support Ticket Response Time Guarantee
We offer a 60–minute response time warranty for each support ticket or e–mail that you submit to our client care staff. We will swiftly respond to all the common inquiries and forward right away the matter to our server admins if any additional assistance is needed. If you take advantage of our Managed Servers package, we will carry out any of the included tasks at a time that has been discussed with you in advance.
An Excellent Technical Support Service
- We will be online for you 24x7x365 to respond to any enquiries that you may have connected with our Web Control Panel or any of the applications that we have preinstalled on your behalf on the server. If you also need support with server administration procedures, consider our Managed Servers package, which includes data backup hard drive space, OS updates on a weekly basis, server monitoring and restarting services, as well as software installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Area
Our Web Control Panel was preinstalled for each dedicated web hosting plan. Among its characteristics is a very convenient integrated knowledgebase that will guide you step by step on everything that you can do. Most educational articles have video versions which demonstrate all the actions that you can carry out in a highly illustrative way. You will find the help articles and the video tutorials in the upper right corner of each section of the Web Control Panel.