A 99.9% Server Uptime
Our shared website hosting platform is based on a solid, first–class hardware configuration and a significantly tweaked Linux variation. So, regardless of what your website is, or how many visitors you have, or even in case there’s a DDoS assault, our hosting servers will stay up and running and your sites will stay online.
Our Linux shared website hosting plans plans offer a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting system, we have also built our own internal network in all our datacenters. Everything is based on enterprise–class hardware parts furnished by Juniper. Plus, on each and every router, we have placed a firewall with an intricate set of rules that will filter all dubious requests.
Because of this, in each of our datacenters – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting solutions in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have done pretty much everything to minimize all possible risks with our cloud hosting plans and irrespective of the fact that our company provides premium client support, there are cases when the client is simply not content with what we have to offer. Or he needs to migrate to a more powerful hosting service, like a VPS server or even a dedicated server.
That’s the reason why our company offers a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not completely satisfied, you will receive a reimbursement.
24/7 Technical Support
If you’ve ever been forced to wait for hours for a reply, you know how aggravating this can be, particularly when your website is on the line. That’s why we offer a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our customer service technicians will be here and they’ll reply to you in less than 1 hour. And the best part is that their average support ticket response time is just twenty minutes!