Phone Support

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In the event that you have ever had a shared website hosting account before or you have dealt with any other kind of online service, you are probably aware from your own experience that for some things it is better to consult with a live person over the phone rather than exchange support tickets or email messages. If you want to find out more about a particular service before you decide to order it or when something small-scale has to be done, for instance, it is really far easier and faster to get it done live. If you can connect with representatives by phone, it's also very likely that you're using the services of a real web hosting supplier, not a reseller. The type of support that you will get on the phone may differ between different providers - from general matters to dedicated technical support. Typically the majority of suppliers will offer you pre-sales assistance and 1st level telephone support, while more complicated technical matters are managed via email or tickets.

Phone Support in Shared Website Hosting

We know that the option to talk to a live representative is rather important, that's why we have 3 support lines worldwide (UK, USA and Australia) and you'll be able to reach us over the phone for fourteen hours every day. If you consider acquiring one of our Linux shared website hosting plans, for instance, you'll be able to call us and find more about our services prior to ordering so as to make sure that we cover all the system requirements for your sites. After your purchase, you will be able to contact us about any kind of sales and billing difficulties you may experience, or get any kind of general or basic technical info you need. We have aimed to find the perfect balance between telephone and ticket support, so for entirely technical matters you can use the ticketing system, which will make it easier to keep track of the communication together with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be certain that there is always someone to help you if you have any queries about the semi-dedicated server plans that we supply. Whether you would like to know more about our plans, you have a billing issue or some general problem, you can just give us a call. Though some more complex matters may require a support ticket so as to give some time to our technical support crew to analyze, we can help you with numerous technical questions over the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the United states of America, Great Britain and Australia, we have local phone lines in all of these countries as well. If you are in another country, we also have an international number where you are able to reach us.