If you’ve ever got any inquiries with regards to the hosting service or if you experience a problem with your websites, you’ll have to touch base with the hosting company’s customer support team. It may not make any difference how quickly they will respond when you've got a generic enquiry, but a problem like an aborted software application update, for example, may lead to your site becoming broken or unreachable online. And the longer you have to wait for the support team to help you, the longer the site will be inoperative. In case you offer services or goods online, any outage will affect your website badly and you may lose current or potential visitors. A lot of web hosting providers, particularly resellers, handle e-mails and tickets within 24 hours, but in the e-world that is far too long, since clients will hardly ever go back to a site that isn’t functioning correctly for long spans of time.

One-Hour Response Guarantee in Shared Website Hosting

In case you are using any of our Linux shared website hosting plans and you have an inquiry or encounter a predicament, you can touch base with us 24-7 by submitting a ticket or by sending an e-mail and we will make certain that you have a response in less than an hour. In case the issue can be solved, we’ll do it before we respond to you, whereas if there’s something that you have to do on your end, we will provide you with all the necessary info – what settings to check, what possible solutions to try out, etc. Typically, you will get an answer within less than 30 minutes, which goes to say that waiting around for hours on end or even for more than one day to get help is something impossible. Our sixty-minute reply guarantee applies to any enquiry that you might have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from our company, you can take full advantage of our extremely fast support service. You’ll receive a response to any trouble ticket opened via the hosting Control Panel or email sent to our technical and customer support team in no more than an hour. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. It often takes far less time to explore and troubleshoot a problem. We will give you more information if the solution entails something that has to be done on your end. In case you touch base with us during national holidays or weekends, the response time will be precisely the same and due to the fact that our support staff is working 24 hours a day, 7 days a week, you’ll obtain prompt assistance for virtually any technical, general or billing issue irrespective of the hour.