When your website hosting provider offers live chat support, you will be able to talk to an agent in real-time and find out helpful info or get an issue resolved timely. The basic advantage of using chat instead of calling to talk to a live person is that you'll need just a computer with world wide web access, which means that you will not pay any charges when you are in a different country or state. What's more, it will be easier to copy and paste details for instance domain names, usernames or error messages i.e. details that are sometimes difficult to share with the other side over the phone. The live chat is also a much faster option to contact the website hosting supplier's support crew in comparison to using a ticketing system. Last, but not least, when some trouble needs a bit more time to be resolved, you are able to do something else while you wait for support on the live chat, so you will not lose time - something that's not possible in case you're on the phone.

Live Chat Support in Shared Website Hosting

As a part of the support services that we provide for all our Linux shared website hosting plans, we have live chat support that is online twenty-four seven, even on holidays. You are able to get in touch with us no matter if you already have an account or not, because we can support you with almost anything, ranging from giving you general information about our solutions in case you aren't a client yet and you are thinking about ordering one of the packages, to assisting you with setting up an e-mail account in an e-mail client. Some problems are more technical and time-consuming, which means that you will have to take advantage of the ticketing system that is incorporated into the Hepsia website hosting Control Panel, but we can save you time and help you in real time on our live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as standard with our services, therefore when you have any questions about our semi-dedicated plans, you are able to contact our customer care team anytime regardless of whether you've already acquired your account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and difficulties, still we're able to assist you with a lot of technical questions too. We can help you choose the best package for your web sites if you don't have an account yet, we can respond to all of the billing questions or issues you could have or we can help you with installing your new e-mail address on your personal computer or smart phone - all this will be done quickly as our live chat service is online all the time, each and every day. Every time you need assistance, you are able to talk to a representative and save time and effort.