A ticketing system is the most widespread communication channel that web hosting providers offer to their customers. It’s most often part of the billing account and is the most effective way to handle an issue that requires a certain period of time to examine or that has to be forwarded to a system administrator. In this way, all responses contributed by either side will be stored in the same location in case somebody else wants to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, which goes to say that you will have to log in and out of no less than 2 accounts to accomplish a specific operation or to reach the company’s client service staff. In case you desire to manage several domain names and each one is hosted in a different account, you will need to use an even larger number of accounts simultaneously. It could also take a significant amount of time for the provider to reply to your ticket requests.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you’ll never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any support ticket while you’re browsing your files or updating various account settings. The ticketing system is being monitored 24x7 by our customer service technicians and the ticket response time is no more than 60 minutes, but it seldom takes more than 20 minutes to get assistance. In contrast with other web hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you like and request information with regards to any billing or technical issue. Furthermore, you can read a selection of educational articles, which will help you solve the most commonly encountered obstacles on your own.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which comes with all our semi-dedicated plans, was designed with the notion that you should be able to manage everything associated with your account from one place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got a query or chance upon a difficulty, you can get in touch with our help desk team representatives right away without the need to log into a completely different system. You can look through your website files or check different settings in your account while you open a new ticket or read the answer to an older one. If you have a plethora of tickets and you wish to find a given one, you can make use of the clever search box, which is available in the Help section of the Hepsia Control Panel. We will make sure you get a response in no more than 60 minutes irrespective of the nature of your enquiry or issue.