24/7 Customer Support in Shared Website Hosting
The customer and tech support services for our shared website hosting packages are round-the-clock, so you can forget all about waiting for a couple of days so as to get assistance. In case you aren't our client yet, you can call us, chat with a representative or send an e-mail message. If you already have an account, you are able to open a support ticket in addition to the other three methods of contact. You are able to choose the most suitable way to contact us based on what your location is or the hardware you are using. We will assist you for almost any webhosting-related question that you have or issue that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you may open a support ticket, but even then the max reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you pick, you're able to benefit from our 24/7 tech support services even on official holidays. All of your websites will be available all the time and so will we. With various contact options, you'll be able to pick the most convenient way to get in touch with us and inquire about our services if you don't have an account yet, or request support if you are already our customer. You'll be able to call us, start a chat with a live consultant, send an e-mail message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options have 1-hour reply time warranty, although it hardly ever takes over 20 minutes to get assistance whatever the complexity of the problem. Using our customer and tech support services, we are available for you when you need us, not a few days afterwards.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server through our company, you'll be able to contact us 24/7 for every server-related issue or fordifferent problems or questions with regard to the pre-installed software the server comes with. If you haven't obtained a VPS server plan yet, you are able to find out much more about our solutions by giving us a call or by employing the live chat service. For more technical issues, you are able to send an e-mail message or open a ticket through your billing Control Panel and you will get support within no more than 1 hour irrespective of the time of the day, even on weekends and holidays. The actual reply time usually doesn't exceed thirty minutes. In case you're looking for assistance for third-party software, you will be able to take advantage of the Managed Services upgrade which you can add to every single VPS package and our administrators will assist you with any set up or troubleshooting issue you could have encountered.
24/7 Customer Support in Dedicated Servers
If you get a dedicated server from us, you can contact us anytime using a number of channels and the maximum time that you'll need to wait for an answer is approximately 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it's a holiday or a weekend and we will help you with anything related to the apps which are pre-installed on the server. To get in touch with us about a tech matter, you will be able to open a ticket from the Help section of your billing Control Panel or you could send us an e-mail. If you have any kind of basic questions or you would like to find out about our hosting solutions before you order, you may also use our live chat or you could call one of the local telephone numbers that we have in several countries around the world. When you're looking for assistance with third-party software that you are unable to set up or run effectively, you are able to add the Managed Services upgrade to your package and our sysadmins will assist you.